FAQ
Any questions, please feel free to contact our customer service:
1.What kind of payment do you accept?
We accept Visa, Mastercard, Amex, Discover and Diners Club. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We take security measures to protect your information against unauthorized access, unlawful processing, accidental loss, destruction, or damage. We do not have access to your full credit card details.
2.Why is my payment declined?
a.Check the information you filled in while paying.
b.Check whether there is enough money in your card.
c.Insufficient funds on your card will be declined.
d.Using an unsupported card type.
3.What to do after my declined payment?
a.Contact your bank to process your next order, and try it again.
b.Change another card to pay.
c.Try another payment method.
4.Does the product come with original box?
All products are shipped with original dust bags and original signature boxes.
5.When can I expect my shipment?
The workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
6.What carrier do you use for my package and how long for shipping?
a.Shipping time: several days to most countries.
b.Express delivery with tracking number: DHL, EMS, Fedex, UPS and so on.
c.Free ems shipping where applicable. Accept dropship.
7.Do I need to pay duty fee?
Taxes and duties depend on your local laws. We do not guarantee tax-free delivery.
8.Can I pay extra money to ship the orders overnight?
All the international delivery company can not make overnight shipping happen so far. So please order a few days earlier before your big event comes.
9.Will you send us junk mails if we leave you an email?
We promise never to send you spam emails and will always keep your information confidential.
10.When will I get my email replied?
Our Customer Service team strives to respond to emails within 24 business hours.